FAQ'S

International shipping from India usually takes 7 to 15 business days, depending on the destination country, chosen courier partner, and customs clearance process. At Ashtok, we ensure every parcel is delivered promptly and on a priority basis. We deliver to 160+ countries worldwide, including the USA, UK, Canada, Germany, Australia, UAE, and many more. For more details or to place an order, please call or WhatsApp us at +91 9492412121.

International shipping charges vary based on the destination country, package weight, and courier service chosen. Once your order is shipped, you can easily track your parcel online with the provided tracking number. Please note that customs duties and taxes are not included in the shipping charges; these are determined by the destination country’s regulations and are payable by the recipient. For any queries regarding courier charges, please contact us at +91 9492412121. We will provide the exact charges after confirming with our courier service provider.

Yes, all three metals naturally tarnish over time due to exposure to air and moisture. This is normal and doesn’t reduce their durability. To clean them, you can use simple home remedies like lemon and salt, tamarind paste, or a baking soda–vinegar mix to restore shine. For German silver, a mild soap wash and a soft cloth are usually enough. Regular cleaning and proper storage help keep the items bright and polished for longer. For any queries, please contact +91 9492412121.

The perfect return gift is always guided by the occasion, your budget, and your guests’ preferences. For weddings, timeless options such as brass diyas, German silver kumkum holders, or copper pooja sets are widely cherished. For housewarming celebrations, practical choices like kitchenware, decorative bowls, or other utility items make an excellent fit. For birthdays and festive gatherings, unique brass keepsakes, small decorative pieces, and eco-friendly brass gifts add a thoughtful and memorable touch. At Ashtok, we recommend selecting gifts that are useful, meaningful, and reflect the spirit of your celebration. Consider factors like the occasion, recipient’s taste, style (traditional or modern), durability, size, packaging, and delivery timelines. For personalized assistance, feel free to call us at +91 9492412121. We also provide WhatsApp video calls for easy item selection. To make your gifts extra special, we offer customized laser name engraving and personalized gift packing tailored to your event.

Brass and Stainless steel cookware are healthier, safer, and more durable alternatives compared to plastic or non-stick options. Stainless steel is non-toxic, resistant to rust, easy to clean, and ideal for everyday cooking. Brass cookware, traditionally used in Indian households, not only adds a touch of heritage but is also believed to enhance the nutritional value of food. Unlike non-stick, which may release harmful chemicals when overheated, both stainless steel and brass are long-lasting, eco-friendly, and safe choices for your kitchen. For more details or to place an order, please call or WhatsApp us at +91 9492412121.

For wedding return gifts or favors, it’s best to plan at least 4–6 weeks in advance. This gives you enough time to: Finalize the design & quantity after guest list confirmation. Allow for customization (engraving names, dates, or packaging if required). Buffer for production and stock availability—especially for bulk orders of brass, copper, or German silver items. Safe shipping & handling—domestic deliveries usually take 5–10 days, while international orders may take 2–3 weeks with customs clearance. 👉 As a rule of thumb: Local/ready stock items: Order 2–3 weeks before. Customized/large orders: Order 6–8 weeks before to avoid last-minute stress. For more details or to place an order, please call or WhatsApp us at +91 9492412121.

Yes, brass and copper utensils are safe when used correctly. Brass should ideally be used for serving or storing dry foods, as cooking acidic or salty dishes in plain brass may cause a reaction. For cooking, brass and copper vessels are often lined with tin (kalai) or stainless steel to ensure safety and preserve food taste. Always clean with mild, non-abrasive solutions and avoid harsh chemicals. For more details or to place an order, please call or WhatsApp us at +91 9492412121.

German Silver items are highly valued as return gifts because they are elegant, durable, and suitable for all occasions such as weddings, housewarmings, and festive celebrations. Their traditional appeal combined with modern utility makes them memorable keepsakes for guests. Yes, they can also be personalized with engraving or custom designs, making them even more unique and thoughtful for your special event. For more details or to place an order, please call or WhatsApp us at +91 9492412121.

The best material depends on your cooking style, budget, and usage: Aluminum handi – Most popular in hotels and catering. It’s heats up quickly, and is affordable. Highly recommended for everday restaurant cooking. Ideal for large-quantity cooking like 5–50 kg biryani. Ashtok has been proudly supplying aluminium handis to leading restaurants across India and overseas for the past four decades. Copper handi – Traditional choice for authentic dum biryani. Copper conducts heat evenly, giving perfect slow-cooked flavor. However, it requires tin lining (kalai) for safe use and regular maintenance. Stainless steel handi – Durable, easy to clean, and food-safe. It doesn’t react with ingredients and lasts for years. Heat distribution is not as fast as aluminum or copper, so it’s better for home kitchens or smaller batches. For professional use & bulk cooking → Aluminum handi. For authentic flavor & traditional cooking → Copper handi. For everyday safe & easy maintenance → Stainless steel handi. For more details or to place an order, please call or WhatsApp us at +91 9492412121.

A traditional Irani chai set, as offered by Ashtok, includes three essential components meticulously crafted for the authentic Hyderabadi tea ritual: Handa — a vessel (made of copper or aluminium) used to slowly boil the tea leaves in water under dum-style simmering. Dabba with brass tap (Samavar) — holds and dispenses the richly brewed tea decoction, ensuring smooth and hygienic serving. Milk patila — a wide-mouthed pot designed for boiling and thickening milk (often with khoya or condensed milk). All vessels are coated inside (and outside, for copper versions) with khalai (tin-lining) for food safety and to preserve flavor. For more details or to place an order, please call or WhatsApp us at +91 9492412121.

Yes, Ashtok is proudly based in Hyderabad, India, with around ten branches across Hyderabad, Telangana. Our head office is located in Ameerpet, and we operate the largest warehouse at Begum Bazar, Hyderabad. With over four decades of experience, Ashtok has been serving customers with premium Brass, Copper, German Silver gift items, Aluminum products, as well as Hotelware and Kitchen Supplies. For more information or to place an order, please call or WhatsApp us at +91 9492412121. Email support@ashtok.com

Ashtok is a Hyderabad-based brand with over 40 years of expertise in manufacturing and supplying premium Brass, Copper, Kansa (Bronze), German Silver, and Stainless steel items. The website ashtok.com offers a wide range of: Return Gifts & Wedding Favors in unique styles—traditional or modern—perfect for every occasion, including marriage return gift, housewarming return gift, engagement return gift, anniversary return gift, Diwali return gift, Seemantham return gift, Gnapakardham return gift, and dhoti ceremony return gifts. Hotelware & catering supplies (biryani handis, Irani chai sets, serving bowls) Home & kitchen essentials (steel utensils, hot boxes, water filters, lunch boxes) Decorative & traditional items for festivals, gifting, and special occasions The site caters to both retail buyers and wholesale bulk orders, serving customers across India and abroad with reliable quality and timely delivery. For more details or to place an order, please call or WhatsApp us at +91 9492412121.

Yes, you can shop Ashtok products online through our official website ashtok.com. We offer a wide range of gift items, kitchenware, home décor, cooking utensils, and hotelware. Enjoy free home delivery across India on all website purchases, while international orders are shipped at actual courier charges. All prices listed on our website are competitive and reasonable, with international customers receiving products at Indian pricing plus postage. Most available items are dispatched the same day once payment is confirmed, and we currently fulfill around 100 online orders daily. Please note that dispatches may be delayed on Sundays and bank holidays. For bulk orders or to check your parcel status, you can reach us via call or WhatsApp at +91 9492412121, or email us at support@ashtok.com .

Yes, Ashtok is an authentic and trusted traditional brand from Hyderabad, India. With over 40 years of expertise, we specialize in gift items, kitchenware, home décor, cooking utensils, and hotelware. Our collection includes premium products made from brass, copper, German silver, aluminum, and stainless steel, crafted to blend traditional elegance with modern functionality. Ashtok is a reliable choice for both households and gifting needs. We also offer customization and personalized packing facilities upon request. For assistance, please call or WhatsApp us at +91 9492412121 or email us at support@ashtok.com